Privacy Policy

Effective May 1, 2025

At Courtesy Car Rentals Ltd., we are committed to protecting your privacy and ensuring a secure and reliable experience when you rent a vehicle from us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including replacement vehicles, insurance replacement vehicles, and courtesy cars.

1. Information We Collect

We collect personal information that is necessary to provide our services, including but not limited to:

• Name
• Address
• Contact information (phone number, email)
• Driver’s license information
• Insurance details (for insurance replacement vehicles)
• Payment information

2. How We Use Your Information

We use the information we collect to:

• Process your vehicle rental or replacement request
• Verify your eligibility to rent a vehicle
• Complete insurance claims and billing processes
• Communicate with you about your reservation, rental status, or issues related to your rental
• Improve our services and ensure safety and compliance

3. Sharing Your Information

We will never sell your personal information. However, we may share your information with:

• Insurance companies or third-party providers to process claims or verify coverage
• Service providers who assist with vehicle repairs, replacements, or maintenance
• Law enforcement or legal authorities when required by law

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Technologies We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze website traffic and improve our services.

6. Your Rights You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt-out of receiving marketing communications
• To exercise these rights, please contact us at [insert contact information].

7. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Contact Us If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.